LEGAL REFERENCE

How pk18 Keeps Your Account Safe

We handle your personal information, payment details and account activity with encryption and strict access controls. This page explains what we collect, how we use it, and the...

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What Information We Collect and Why

When you open an account on pk18, we collect your name, email, phone number and identity verification documents to comply with local regulations in supported regions. We also record your deposit and withdrawal activity through JazzCash, Easypaisa, SadaPay and Raast to prevent fraud and maintain accurate transaction histories. Your gameplay data—which games you open, session duration and bet amounts—helps us understand your

preferences and keep the platform running smoothly. We do not sell or share your personal information with third parties outside our payment processors and regulatory partners where local law permits.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Get in Touch About Your Data

SECURITY STANDARDS

How We Earn Your Trust on Privacy

End-to-End Encryption

All data between your device and our servers travels through SSL encryption. Payment details never sit unprotected on our systems.

Identity Verification

We verify your identity through government-issued documents before your first withdrawal. This protects both you and our payment partners.

Limited Access Controls

Only authorised staff can view your personal information. Engineers see logs; support sees account data; finance sees payment records—never all three.

Payment Partner Standards

JazzCash, Easypaisa, SadaPay and Raast handle your deposits and withdrawals under their own security protocols, separate from our systems.

Audit Trail

Every login, withdrawal request and profile change is logged with timestamp and device details so you can spot unusual activity.

Local Compliance

We follow Pakistan's data protection guidelines and hold personal information only as long as your account remains active.

Our Privacy Approach Across All Pages

Account Registration

Same encryption standards apply during signup. Your details are verified before lobby access is granted in supported regions.

Payment Processing

All deposit and withdrawal flows use the same fraud-detection rules and encryption as described in this policy.

Live Table Access

When you join a live table, only essential session data is logged—table ID, duration, outcome—no video or audio is stored.

Slot Room History

Your slot session records show game titles and amounts wagered. This data is retained for account history and dispute resolution.

Sportsbook Records

Bet slips and settlement data follow the same retention schedule as casino records—kept for two years after account closure.

Support Conversations

Chat and email threads with our team are encrypted and archived under this same privacy framework for your reference.

Promotional Emails

We send game updates and market notifications only to the email you provide at signup. Opt-out options are in every message footer.

What Privacy Means in Your Lobby

Secure Login

Your username and password are hashed server-side. We never store them in plain text. Two-factor authentication is available in account settings.

Session Privacy

When you're in a live table or slots room, your session is encrypted between your device and our streaming servers. No third parties monitor your gameplay.

Payment Visibility

Every deposit and withdrawal through JazzCash, Easypaisa, SadaPay or Raast is logged in your account history with timestamp and final balance.

Data Portability

You can request a complete export of your account data—profile, transaction history, game records—in standard format anytime.

Deletion Rights

After account closure, we retain essential records for legal compliance but delete personal details within 90 days unless disputes are pending.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to improve the lobby. No tracking cookies follow you off-site.

Privacy Questions Answered

Personal information like name and address is deleted within 90 days. Transaction records and game history are kept for two years for regulatory and dispute purposes. Payment partners (JazzCash, Easypaisa, SadaPay, Raast) retain their own records under their policies.

Yes. Log into your account and go to Settings > Profile to view your stored information. You can also email our support team to request a full data export in portable format within 14 days.

No. We do not sell personal data. We share information only with payment processors, fraud-detection services and regulatory authorities where local law requires it in supported regions.

The live video feed is provided by the game studio and streamed directly to your device. pk18 does not record your gameplay, chat messages or session video. Table outcomes are logged for account history only.

Your payment details are encrypted during transfer to the payment partner. pk18 does not store full card or wallet numbers—only a transaction reference and account balance. Payment partners maintain their own security standards.

Contact our support team immediately through email or live chat. We will review your login history, freeze your account if needed and work with you to secure it. Change your password and enable two-factor authentication in settings.

Game records and bet slips are retained for the duration of your account plus two years after closure to fulfil regulatory requirements and handle disputes. You can export this history anytime through your account dashboard.